When records disagree
Residual exception diagnosis
Give every difference a cause, an owner, and the records needed to resolve it.
The control flowWhat arrives
- Unmatched items
- Transactions and fees
- Previous corrections
Manuel
Test the cause
- Timing and mapping
- Fees and commissions
- Offsetting entries
Route to the owner with evidence
Every result keeps its source records, rule version, and decision history.
The problem
An unmatched amount can sit in suspense for months. Each close starts another search through the same files.
What your team gets
Finance receives a case with the suspected cause, source records, age, and next action. Closure is checked after the correction.
Known causes use fixed rules. People review cases that still need judgement.
A first project
Start with work you have already completed.
One brand, channel, and closed period, with a bounded group of sites.
How we check the result
Compare the diagnosis with cases your team has already resolved.
Discuss this processRead the detailed notes